Shipping Policy

Shipping Policy
 
1. Order Processing Time
 
All our electronic products (mini smartphones, dash cameras, Bluetooth earbuds, AI smart glasses, smart watches) require order inspection, battery safety packaging and quality testing before dispatch.
 
- Standard orders: 1–3 business days processing (weekends & public holidays excluded)
- Pre-order / restock items: 5–10 business days processing, we will send email notifications for any delays
Once your package is shipped, a tracking number will be automatically sent to your registered email within 24 hours.
 
2. Shipping Regions & Estimated Delivery Time
 
We currently ship to the United States, Canada, Australia and New Zealand only. All parcels contain lithium batteries, which follow special air transport regulations, leading to slight delivery fluctuations.
 
1. United States: 7–15 business days
2. Canada: 10–18 business days
3. Australia & New Zealand: 12–22 business days
Note: Delivery time does not include customs clearance delays, local postal sorting peak seasons or remote rural address transit.
 
3. Shipping Cost & Free Shipping Threshold
 
- Flat rate international shipping fee: $9.99 per order
- Free standard shipping for all orders over $79 USD (auto applied at checkout)
We do not offer expedited/express shipping for battery-powered electronics due to airline lithium battery transport restrictions.
 
4. Customs Duties, VAT & Import Taxes (Important Notice)
 
All shipments are shipped on a DDU (Delivered Duty Unpaid) basis:
Any import duties, sales tax, VAT, customs brokerage fees or clearance charges imposed by your local customs authority shall be the sole responsibility of the customer.
Our store cannot predict, cover or refund any customs-related fees. Refusal to pay customs charges will result in the package being returned or abandoned, and original shipping fees will not be refunded.
 
5. Lithium Battery & Electronic Goods Shipping Rules
 
All our products contain built-in lithium batteries, complying with UN38.3 air transport standards:
 
1. Each package is marked with fragile & lithium battery warning labels for safe transit
2. Local customs may require additional inspection for smart devices (AI glasses, mini cell phones, smart watches), which may extend delivery by 3–7 days
3. We strictly declare the actual product name, value and item category. Low-value false declaration is prohibited to avoid customs seizure, fines or confiscation of electronics.
 
6. Lost, Stolen or Missing Packages
 
1. If tracking shows "delivered" but you have not received your parcel:
Please check apartment mailrooms, building management, neighbors or local post office first. Contact our support within 48 hours with your order number. We will file a carrier investigation (5–7 working days for results).
2. If the package is confirmed lost by logistics provider:
We offer two solutions: free reshipment of your electronics or full product refund (original shipping cost non-refundable).
 
7. Damaged Electronic Items During Transit
 
All electronic devices are packed with shockproof foam and hard cartons. If you receive broken, cracked or non-functional products due to transit damage:
 
1. Take clear photos of the outer packaging, shipping label and damaged device within 48 hours of receiving
2. Send photos + order number to our support email
We will arrange free replacement or partial/full refund after verification. We do not accept damage claims submitted more than 48 hours after delivery.
 
8. Delivery Address Responsibility
 
Please double-check your full shipping address, zip code and contact number at checkout.
We are not liable for non-delivery caused by wrong addresses, invalid postcodes, unclaimed parcels or abandoned shipments by customers. Return shipping costs for misdelivered packages will be deducted from your refund.
 
9. Shipping Delay Disclaimer
 
We are not responsible for delivery delays caused by:
 
- Customs inspection, policy changes or customs holds for electronic products
- National postal holidays, natural disasters, airline flight adjustments
- Remote rural zones with limited local delivery coverage
 
10. Support Contact for Shipping Issues
 
For all tracking, delay, damage or customs questions, reach us via our Contact Us page or official support email:
[Fill your business email here]
Our customer service works Monday to Friday, 9:00 – 18:00 UTC-5 (US time)